High‑Volume Hiring Support for a Telesales & Customer Service Provider
CLIENT
Telesales & Customer Service Provider
INDUSTRY
Customer Service, Public Health Support & BPO
SOLUTION
Embedded, End‑to‑End Talent Acquisition Support (RPO)
ROLES SUPPORTED
High‑Volume Customer Service and Contact Tracing Roles
IMPACT
125 hires made during a critical public health response period
Background
This premier telesales and customer service firm partnered with agencies and organizations nationwide to provide critical COVID‑19 contact tracing services. As demand for these services surged, the organization needed to scale its workforce rapidly while maintaining quality, compliance, and consistency.
The Challenge
In response to the COVID‑19 pandemic, the client launched a specialized contact tracing service that required carefully vetted staffing, training, metrics, and reporting. The urgency and importance of the work drove immediate and sustained hiring demand — far beyond what internal recruiting capacity could support alone.
Juno’s Approach
Juno deployed a dedicated Talent Consultant to operate as a fully embedded, branded extension of the client’s team. Over a nine‑month engagement, the consultant owned the full recruitment lifecycle for high‑volume roles, acting as both recruiter and ambassador for the organization throughout the candidate experience.
The Outcome
Across the engagement, Juno delivered:
1,025 candidates engaged
846 candidates screened
688 candidates interviewed
141 offers extended
125 hires made
The scalable recruiting model enabled the client to meet urgent staffing needs during a time‑sensitive public health response.
Lasting Impact
By providing rapid, high‑volume recruiting support during a critical moment, Juno helped the organization deliver essential contact tracing services at scale while establishing repeatable hiring processes for future large‑scale initiatives.
