The Art of Rejection: How to Deliver Constructive Feedback That Helps Candidates Land Their Next Job
Extending an offer to a candidate is one of the most rewarding feelings as a recruiter—who doesn’t love to deliver great news? But informing a candidate that they didn’t get the job? Not so fun. Although rejection can be tough and deflating, we as recruiters are in a position to potentially help that person in nailing their next interview. Constructive feedback not only answers the questions that immediately start racing in a candidate’s mind, but can genuinely help them see areas of opportunity that they may have otherwise missed.
Be specific.
Let’s be real—being told that you’re “not a good fit” leaves us all confused. Generic feedback is easier to give, but realistically, it helps no one. Ask the hiring manager for detailed feedback. Seek out specifics like: the candidate wasn’t engaged in the conversation, their experience in retail sales would not transfer well to B2B sales, they’re looking more for autonomy whereas this is a role heavy on teamwork, etc.
Make suggestions.
If the feedback is something that can be worked on as opposed to lacking a qualification (i.e. not having a master’s degree), share your professional advice. For example, if the hiring manager shares that the candidate gave short answers to every question, suggest expanding on their responses by delving further into their experience in future interviews.
Don’t make comparisons to other candidates.
Part of our rejection typically includes saying that we have decided to move forward with another candidate—and that’s fine! It’s ok to let them know that another candidate simply has more experience in this field. Do not, however, make specific comparisons. It is not appropriate to share details about another candidate and make the rejected candidate feel lesser.
Give feedback in a timely manner.
It is optimal to give a candidate constructive feedback as soon as possible. If there is a long gap between their final interview and you providing feedback, they may not be able to recall the details of the interview. Also, no one likes to be stuck waiting to hear whether they got the job or not.
Be compassionate.
Finally, have compassion! We’ve all faced rejection in our lives and it’s not easy. You can be honest while also being kind. Your delivery won’t change the fact that they weren’t selected, but it can help soften the blow.
Meet the Author
Alexa Bellenzeni
Talent Consultant, Talent Solutions
Bridging what you know, to who we know.
With direct access to the top talent across the nation, there’s a good chance we’ll have just the right person in mind once we learn more about your talent needs.